topic Re: New sim card in Get Support

New sim card

cj08 — Thu, 04 May 2023 19:57:59 GMT

I help my newcomer friend to register his new SIM card. Everything went well and success registration but when we try to call his cell

number it says the number you dialled is not in service. Please I need help. Thanks

Dunkman — Thu, 04 May 2023 13:24:30 GMT

Did your friend port over a number from another mobile company? or choose a new phone number?

What about calling outing, text and data?

Which model phone?

Maybe try restarting the phone.

cj08 — Thu, 04 May 2023 13:35:38 GMT

It’s anew number, I texted him earlier but no response. He is using a Samsung and I don’t know what model it is.

Dunkman — Thu, 04 May 2023 13:46:42 GMT

@cj08 wrote:
It’s anew number, I texted him earlier but no response. He is using a Samsung and I don’t know what model it is.

Possibly an account provision issue. He would need to contact customer service agent to fix account.

Chat with Simon the chat bot to submit ticket for CSA help.

Not all phones are compatible with PM service. If it is a relatively new model and North american mode, it should work with Public mobile.

hairbag1 — Thu, 04 May 2023 14:11:14 GMT

have you tried putting friends sim in your phone to see if it works on your phone ?

computergeek541 — Thu, 04 May 2023 16:03:10 GMT

Alexxja — Thu, 04 May 2023 19:23:52 GMT

Is his phone unlocked?