topic Re: Changing Sim card in Get Support

Changing Sim card

Burgess93 — Thu, 04 May 2023 08:28:37 GMT

Lost card got new one want to change email and keep number how that work I lost my Sim card got new one want same number

Re: Changing Sim card

Handy1 — Thu, 04 May 2023 09:40:45 GMT

@Burgess93 You need to do this on computer only not a mobile device and to a SIM card swap

Do not activate the new sim just swap it under the profile tab quick link

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

adding also if you want to change your email you need supports help to do that and ask them to swap SIM card for you at same time also

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Changing Sim card

softech — Thu, 04 May 2023 12:42:38 GMT

@Burgess93

for changing email used for My Account login only support can help. Please open ticket with them.

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once email changed and you can login, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account