topic Re: Cannot Call or Receive Calls in Get Support

Cannot Call or Receive Calls

Mabee_GP — Wed, 03 May 2023 23:31:08 GMT

Since 10 hours I’m not able to make or receive calls.
I have initiated two tickets already but got no CS agent to respond, is this normal?

Re: Cannot Call or Receive Calls

computergeek541 — Wed, 03 May 2023 23:35:33 GMT

Were the tickets opened by sending a private message or by using the chatbot? Tickets opened in the chatbot are given a higher priority rating. When it comes to wait time, this varies depending on the volume of support requests.

Re: Cannot Call or Receive Calls

Mabee_GP — Wed, 03 May 2023 23:40:10 GMT

Created using Chabot.

very unusual, I did this before; response is almost instant.

Re: Cannot Call or Receive Calls

BKNS27 — Wed, 03 May 2023 23:49:11 GMT

@Mabee_GP

Depending how busy a CS_Agent are…it may take up to 4 hours.

Keep your eyes on the envelope icon.

Re: Cannot Call or Receive Calls

Mabee_GP — Thu, 04 May 2023 01:08:29 GMT

It’s just insane, no response for more than 8 hours.