topic Re: Having trouble in Get Support

Having trouble

BHarris1712 — Wed, 03 May 2023 22:05:36 GMT

I just noticed that for the last 3 months even though I added time by voucher

I've not received service I normally use text so this is why I didn't notice.

Re: Having trouble

dust2dust — Wed, 03 May 2023 21:57:05 GMT

Not received what service? Can you call out? In? Use cell data (not wifi)?

You don't really add time here. Vouchers add money that would be used for buying add-ons or doing renewals. It's a 30 day plan. It's not pay as you go.

Re: Having trouble

hairbag1 — Wed, 03 May 2023 21:57:57 GMT

@BHarris1712

texting is part of your PM plan...so you actually did rec PM service.

Re: Having trouble

BHarris1712 — Wed, 03 May 2023 22:01:00 GMT

Why can't I receive calls

Re: Having trouble

dust2dust — Wed, 03 May 2023 22:04:30 GMT

Did you bring your number over from a previous provider? Can you call out? If so what number does it look like at the other end (if you don't hide your number)?

Adding - I don't think we're at a solution yet. You can change that if you like.

Re: Having trouble

BHarris1712 — Wed, 03 May 2023 22:04:00 GMT

When I added it was fine it was later I could only use my text and wifi but not received

Re: Having trouble

dust2dust — Wed, 03 May 2023 22:05:35 GMT

Is it not working now? Can you dial 611 and tell us the recording you get? Can you log in to your account?

Re: Having trouble

BHarris1712 — Wed, 03 May 2023 22:12:39 GMT

No the recording is that my account is suspended? And I don't understand why and I don't want to make another payment and again not have proper service

Re: Having trouble

BHarris1712 — Wed, 03 May 2023 22:15:33 GMT

No solution yet from the notification is where I found this pro

Re: Having trouble

dust2dust — Wed, 03 May 2023 22:15:50 GMT

You seem to be misunderstanding the service. You pay for a 30 day plan. When you don't pay to renew then the service stops. A pay as you go service would otherwise just keep going until you run out of balance and you would then need to add money. That's not this service.

You've been adding money at odd times that happen to be able to renew the plan and then the services works for 30 days. Then it stops if there wasn't enough money to pay for another renewal.

How have you been adding vouchers in the past? 611 or logging in to the account?

Re: Having trouble

BHarris1712 — Wed, 03 May 2023 22:22:20 GMT

There's a misunderstanding I have purchased the voucher for three months now in my notification on my cell reads that my account is suspended? And I have paid for last three months with confirmed

So this is why I have no service

Re: Having trouble

dust2dust — Wed, 03 May 2023 22:26:37 GMT

It would be useful if you could log in to your account to see how it all looks. You would see your plan, the amounts due, the 30 days dates, your payment history etc. When did you sign up here? If after last July then you will have made an account at that time. It needs an email address to log in that you would have given.

Re: Having trouble

BHarris1712 — Wed, 03 May 2023 22:35:56 GMT

I'm a newbie I have had cell for years but I'm sad to say I've not checked my account but I will today tks for the help

Re: Having trouble

dust2dust — Wed, 03 May 2023 22:40:16 GMT

One way or another, if you want calling and SMS texting back and any cell data you do while out and about then you're going to have to pay again for another 30 days.

Or just use a voip app while connected to wifi and you can talk and text all you want without paying for a cell service. At the cost of mobile use out and about until you find wifi again.