topic Re: no data in Get Support

no data

stang123 — Wed, 03 May 2023 20:26:44 GMT

Hi,

I checked my account and I still have data left unused but when I turn on cellular data on my phone, I do not have internet. Is it a problem with public mobile or is it my phone?

Re: no data

dust2dust — Wed, 03 May 2023 20:29:43 GMT

Click on any little spinner refresh icons you see lower down to make sure you're looking at current information.

Did you get any texts saying you're running out of data?

It could be an outage in your area. Try setting your phone to 3G and see if data works.

Re: no data

statusquo — Wed, 03 May 2023 20:36:48 GMT

Do you use data limit setting on your phone? I know sometimes I forget that I've have one set and then I'm unable to use the internet if not on wifi.

Re: no data

stang123 — Wed, 03 May 2023 20:46:50 GMT

No, I didn't receive any text that I am running out of data. I hope it's an outage. I tried setting my phone to 3G and it still does not work.

Re: no data

stang123 — Wed, 03 May 2023 20:47:22 GMT

No I don't use data limit setting on my phone.

Re: no data

BKNS27 — Wed, 03 May 2023 23:57:45 GMT

@stang123

Try reset your network setting then re-enter your wifi password.

Re: no data

stang123 — Thu, 04 May 2023 17:18:16 GMT

It still does not work. =\

Re: no data

stang123 — Thu, 04 May 2023 17:25:10 GMT

I restarted my phone and it works now.