topic Re: Can't remove voicemail notification on android in Get Support

Can't remove voicemail notification on android

kidmilli — Wed, 03 May 2023 18:51:44 GMT

Hello, I received a spam voicemail on my samsung s22+ and promptly deleted it. The only problem is that the notification is still appearing at the top of my phone saying I have 1 new voicemail even though I currently have nothing in my inbox.

I have tried clearing my "phone" app data and restarted my phone several times, also triple checked to make sure I have no messages left in my inbox. How can I remove this annoying notification?

Thanks

Re: Can't remove voicemail notification on android

rikiz — Wed, 03 May 2023 19:29:00 GMT

@kidmilli wrote:
Hello, I received a spam voicemail on my samsung s22+ and promptly deleted it. The only problem is that the notification is still appearing at the top of my phone saying I have 1 new voicemail even though I currently have nothing in my inbox.

I have tried clearing my "phone" app data and restarted my phone several times, also triple checked to make sure I have no messages left in my inbox. How can I remove this annoying notification?

Thanks

Hey kidmilli! I've had this happen before. I had to go into my voicemail service again, delete all messages by tapping "7" and even though there were no messages to begin with, once I left the voicemail service the notification was gone.

Hope this helps!

Re: Can't remove voicemail notification on android

HALIMACS — Wed, 03 May 2023 20:31:36 GMT

@rikiz

excellent feedback 👍

@kidmilli When a message is received, it moves it to a saved message folder within voicemail so once you retrieve the message from there when going back in, just delete it and it should no longer trigger a notification on your device.

Recommendation would be in future that you delete the message once heard unless you have another reason to retain it.

Bear in mind that if you do wish to retain a message there are time limits on how long the system will retain it, so just be sure to re-save it before that time expires.

Re: Can't remove voicemail notification on android

kidmilli — Fri, 05 May 2023 08:32:44 GMT

worked great! thank you!

Re: Can't remove voicemail notification on android

MBR01 — Mon, 04 Dec 2023 19:42:56 GMT

Hello: I'm having this issue too. The voicemail symbol will not clear. I have tried the above solutions to clear messages and saved messages several times. No luck. Any other ideas? It's been several days now.

Re: Can't remove voicemail notification on android

MBR01 — Mon, 04 Dec 2023 20:13:43 GMT

OK ... disregard. After several attempt, the 'turn it off and back on' method worked (ie. my phone). Should have done so before I posted!