topic Phone Not Working in Get Support

Phone Not Working

galelaw — Wed, 03 May 2023 17:51:57 GMT

I have autopay which has always worked fine and credit card is current. However, May payment was not charged and my phone is not working. Help!

Re: Phone Not Working

will13am — Wed, 03 May 2023 17:58:14 GMT

@galelaw , are you able to access your online account and perform a reactivation? Auto pay has been known to fail here and there. Please use incognito mode when accessing your account.

Re: Phone Not Working

galelaw — Wed, 03 May 2023 19:41:55 GMT

I haven't been able to access because it's been taking to long for verification code to come in my (often slow) email.

Re: Phone Not Working

BKNS27 — Thu, 04 May 2023 00:20:41 GMT

@galelaw

Sometimes it takes 2 tries to get the 2FA code.
Or you can purchase a voucher and dial *611 to enter the voucher number then get the 2FA code by text to see if AutoPay is enabled.