topic Re: Phone not working in Get Support

Phone not working

Blackhills — Wed, 03 May 2023 16:59:02 GMT

I updated my CC information yesterday. My next payment is not due until May 15, so everything should be ok... I cannot call out. No payments have been missed and my Data plan is not maxed out.

Re: Phone not working

hycm53 — Wed, 03 May 2023 17:01:04 GMT

@Blackhills wrote:
I updated my CC information yesterday. My next payment is not due until May 15, so everything should be ok... I cannot call out. No payments have been missed and my Data plan is not maxed out.

Try reboot the phone and if your phone support VoLTE then set your phone on it or LTE at settings.

Re: Phone not working

dust2dust — Wed, 03 May 2023 17:05:23 GMT

Are you on the $15 plan? Maybe you've used all your minutes.

There have been a lot of calling issues of late though with the device-selective roll out of volte here since late February. If you phone is 5G compatible then set the networks to LTE as suggested. You could test 3G as well in case there's some kind of network outage in your area.