topic Re: Change login email address in Get Support

Change login email address

rbmergan — Wed, 03 May 2023 14:54:49 GMT

I cannot figure out how to do this. PM doesn’t seem to allow you to do this. The question has been asked many times before.

Re: Change login email address

dust2dust — Wed, 03 May 2023 14:56:41 GMT

Yes, and answered many times before. Good of you to read things. That email address can only be changed by support.

Re: Change login email address

HALIMACS — Wed, 03 May 2023 14:56:49 GMT

You’ll need customer support to change the email address associated with the account

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Change login email address

rbmergan — Wed, 03 May 2023 15:02:32 GMT

It could be simpler. I have done this with several other accounts without going through all this agro!

Re: Change login email address

Yummy — Wed, 03 May 2023 15:19:49 GMT

@rbmergan wrote:
It could be simpler. I have done this with several other accounts without going through all this agro!

Yes, change email could be simpler (self service) but then people would forgot changed email and ask agent for account reset anyway.

There is no simple solution...