topic Re: Data not working! in Get Support

Data not working!

bps1980 — Wed, 03 May 2023 14:43:17 GMT

Anyone else having issues with data? Myself, my daughters or husbands data hasn’t been working for the past few hours.

Re: Data not working!

dust2dust — Wed, 03 May 2023 14:45:51 GMT

Maybe there's an outage in the area. Do you know anybody in the area with either Telus/Koodo/Public or Bell/Virgin/Lucky to see if they're having any trouble?

Check all accounts to make sure they're active and that they have data remaining. Click on the little spinner refresh icons lower down or use incognito mode.

Re: Data not working!

softech — Wed, 03 May 2023 14:46:26 GMT

@bps1980 which city and province you are at? Since you have this issue with 3 account , could really be a local network issue.

Try this as a workaround for now, change your Preferred network type or network mode to 3G only ( or WCDMA only)! and see if it works. Or try your phone in another area

Re: Data not working!

BKNS27 — Wed, 03 May 2023 15:55:42 GMT

@bps1980

Check the outage map in your area:

https://istheservicedowncanada.com/status/telus/map