topic Re: top up in Get Support

top up

reannagurl — Sat, 06 May 2023 14:23:22 GMT

Hello,

How do I top up my account

Re: top up

HALIMACS — Tue, 02 May 2023 23:27:48 GMT

either use the registered payment card on file, or use public mobile payment vouchers, or use recharge.com, or make a one time payment with a credit card or Visa debit on self-serve.

Re: top up

dust2dust — Tue, 02 May 2023 23:30:28 GMT

1. Log in to your account and use your registered credit card to make a manual payment.

2. Buy a voucher online or in many stores and log in to your account and enter the voucher.

3. If you know your 4 digit account pin then dial 611 or 1-855-4pu-blic and make payments using that registered credit card.

4. Buy a voucher online or in many stores and dial 611 or 1-855-4pu-blic and enter the voucher.

5. Use the real time payment method in a few stores.

6. Set up autopay in the account to pay automatically at renewal.

Re: top up

reannagurl — Tue, 02 May 2023 23:35:23 GMT

Hi, how do i top up on self serve? please and thank you

Re: top up

dust2dust — Tue, 02 May 2023 23:38:59 GMT

Are you able to login to your account? Have you used it before? Do you have any other familiarity with it?

Re: top up

reannagurl — Tue, 02 May 2023 23:46:06 GMT

I cannot log into my account

Re: top up

dust2dust — Tue, 02 May 2023 23:55:27 GMT

Are your services working at the moment? Can you dial 611 to get your account status? Or dial 1-855-4pu-blic and enter your number and get your account status?

Re: top up

HALIMACS — Wed, 03 May 2023 00:02:19 GMT

@reannagurl

have you ever logged into self-serve before?

Try using desktop or laptop device. Use the password reset function if you need to.

It’s best to use an incognito or private tab when accessing self serve.

If you need customer support to get you access, here’s how to reach them:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.