topic change email on public account in Get Support

change email on public account

1755 — Tue, 02 May 2023 21:18:12 GMT

I am trying to change my email address and can not do that in my account.

I have just registered with community my old email and can not access my old email.

Re: change email on public account

softech — Tue, 02 May 2023 18:57:43 GMT

@1755 only support can help to change email address on My Account, please open a Forgot password type ticket for email change

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: change email on public account

1755 — Tue, 02 May 2023 19:05:24 GMT

Just sent a message to CS agent

Re: change email on public account

softech — Tue, 02 May 2023 19:07:51 GMT

@1755 once your My Account 's email is changed, make sure you change the Community account's email to match.. For this one (email on Community account) you can change it yourself 🙂

Re: change email on public account

Mir001 — Mon, 31 Jul 2023 19:19:51 GMT

Does this require to change the password as well?