topic Re: Lapsed account in Get Support

Lapsed account

tonycopley — Tue, 02 May 2023 17:32:00 GMT

public mobile has lapsed my account but still takes auto payments from my credit card.

Re: Lapsed account

BKNS27 — Tue, 02 May 2023 17:34:38 GMT

@tonycopley

If you ported your number out of PM or stopped payments over 90 days.

Just contact a CS_Agent to look into for you and maybe ask for a refund.

Just type in Submit a Ticket on SIMon Chatbot bottom of page or private message them on the envelope icon above.

Re: Lapsed account

hairbag1 — Tue, 02 May 2023 17:35:06 GMT

@tonycopley

by "lapsed", do you mean phone has stopped talk/text/data altogeather ?

Dial 611 to get status of your account.

Re: Lapsed account

hycm53 — Tue, 02 May 2023 17:36:49 GMT

@tonycopley wrote:
public mobile has lapsed my account but still takes auto payments from my credit card.

So you left PM?

Send private message to CS_Agent asking remove your credit card:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lapsed account

softech — Tue, 02 May 2023 17:40:39 GMT

@tonycopley you still want the PM service? does phone shows connected to Pm network?

Re: Lapsed account

tonycopley — Tue, 02 May 2023 17:50:58 GMT

I dont use the phone at all I was informed by a socalled survey that my service had lapsed.Yet the still take the payment from my credit card.All I need is to talk to a real person at public mobile

Re: Lapsed account

dust2dust — Tue, 02 May 2023 17:54:44 GMT

A survey? Do you have a phone? Do you have an account here? Do you use this service on that phone? How long ago did you sign up here? Do you remember having any problems signing up and maybe did it again?

You're talking to real people right now. There is no verbal talking to anyone here. Just this typing here and typing in private messaging with the support people.

Re: Lapsed account

softech — Tue, 02 May 2023 18:09:13 GMT

@tonycopley there should be no social media survey about that, you sure not phishing text/email?

you habe a PM service, right? or you ment you canceled the service and PM still take money from you?

yes, you can engage support via ticket. Please use chatbot way if you have a PM My Account, if not, message

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Lapsed account

tonycopley — Tue, 02 May 2023 18:11:51 GMT

Just contact an agent... That is what I have been trying to do all day.

Re: Lapsed account

tonycopley — Tue, 02 May 2023 18:13:29 GMT

I have no idea what you just said.