topic online phone purchase in Get Support

online phone purchase

chantell — Tue, 02 May 2023 16:52:03 GMT

I bought a phone and sim card from Public Mobile on the 17th of April and it still has not arrived and i don't have a phone # yet what do i do

Re: online phone purchase

Meow — Tue, 02 May 2023 16:54:18 GMT

Only thing you can do to be a little bit more patient. Usual delivery time is 5-10 business days but some customers experienced even longer time.

Did you get have tracking number? If yes, you might ask agent what is going on.

Re: online phone purchase

chantell — Tue, 02 May 2023 16:57:03 GMT

Public Mobile only gave me an order conformation number no tracking number

Re: online phone purchase

hairbag1 — Tue, 02 May 2023 17:11:01 GMT

@chantell

delivery times can be 3 weeks or longer.
You can ask a CSA to look into it...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: online phone purchase

LitlLdy — Tue, 02 May 2023 17:32:11 GMT

@chantell , I was able to track my phone (that includes the free SIM card) order with the UPS app by using my delivery address which in turn gave me my tracking # to know when it will be delivered. Please try that & see if it works for you also.

If that doesn’t work for you please submit a support ticket to ask a CSA for your tracking #.

Edit: I received my phone with free SIM card within 3 days of placing my order! Hopefully you will receive yours very soon.

Re: online phone purchase

hycm53 — Tue, 02 May 2023 17:38:18 GMT

@chantell wrote:
Public Mobile only gave me an order conformation number no tracking number

PM would give your tracking number after your receive your order!🤣 This happened to me.

Re: online phone purchase

LitlLdy — Tue, 02 May 2023 18:17:10 GMT

@hycm53 wrote:
@chantell wrote:
Public Mobile only gave me an order conformation number no tracking number
PM would give your tracking number after your receive your order!🤣 This happened to me.

@hycm53 🤣, good one! PM didn’t even give me my tracking #, I gave it to them! 😂

Re: online phone purchase

hycm53 — Tue, 02 May 2023 19:05:58 GMT

@LitlLdy wrote:
@hycm53 wrote:
@chantell wrote:
Public Mobile only gave me an order conformation number no tracking number
PM would give your tracking number after your receive your order!🤣 This happened to me.
@hycm53 🤣, good one! PM didn’t even give me my tracking #, I gave it to them! 😂

Haha!