topic Re: Old email inaccessible in Get Support

Old email inaccessible

natethegreat8 — Tue, 02 May 2023 03:15:29 GMT

what to do when i don't have access to my old email address

softech — Tue, 02 May 2023 03:32:26 GMT

no worry, just open ticket with PM support to have them change the email address used on My Account for you :

Please open ticket with then using Forgot Password type of ticket

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

BKNS27 — Tue, 02 May 2023 04:23:08 GMT

Please note that you can still access your account with your email/password and have the 2FA code sent by text if your account is still active.