topic Re: exceeded login attempts in Get Support

exceeded login attempts

apublic — Mon, 01 May 2023 17:18:22 GMT

Just setting up my account and had to 'reset' the password. Now it tells me I have exceeded login attempts. Please advice. I am just trying to see me account to pay for any outstanding dues!

Re: exceeded login attempts

hycm53 — Mon, 01 May 2023 17:28:03 GMT

@apublic wrote:
Just setting up my account and had to 'reset' the password. Now it tells me I have exceeded login attempts. Please advice. I am just trying to see me account to pay for any outstanding dues!

Waiting one hour then using laptop by using private mode browser to login again.

Re: exceeded login attempts

softech — Mon, 01 May 2023 17:30:58 GMT

@apublic actually no need to wait on this new My Account, just close the browser and try again

But try a reset and login using Incognito mode only

Re: exceeded login attempts

Korth — Mon, 01 May 2023 19:33:05 GMT

@apublic

I think the best thing to do is simply wait a day before trying to login again.

Don't stress out over it too much. At Public Mobile there are no fees or penalties for deactivation or reactivation. You also don't have to pay for any days your service is suspended. You'll have to live without active phone service for a short time but otherwise there's no cost. A suspended account will not be terminated (closed forever) for an additional 90 days. A new 30-day billing cycle will begin the moment payment is accepted.

These are not contract or post-paid plans which inflict costs or damage your credit rating or anything like that because you failed to pay in time. The worst that will happen if you're too late (but not more than 90 days too late!) with payment is that you'll miss some phone calls. (And perhaps also miss out on any gifts/freebies Public Mobile might decide to randomly reward their active subscribers with, if any happen to be forthcoming.)

Re: exceeded login attempts

computergeek541 — Tue, 02 May 2023 05:19:03 GMT

@Korth wrote:
I think the best thing to do is simply wait a day before trying to login again.

There's no wait time if simply closing the browser (possibly clearing the cache) and re-opening the browser and logging in again. This changed when the Self Serve site was updated last year.

Re: exceeded login attempts

Korth — Mon, 01 May 2023 23:48:54 GMT

@computergeek541 wrote:
@Korth wrote:
I think the best thing to do is simply wait a day before trying to login again.

There's no wait time if simply closing the browser (possibly clearing the cache) and re-opening the browser and logging in again. This change when the Self Serve site was updated last year.

I wasn't aware of this since I've been away for a while and still haven't really caught up on all the fine details I missed.

I'd always assumed that the login timeouts were implemented server-side. A standard and common networking implementation meant to protect against brute-force and denial-of-service attacks.