topic Re: Calls getting dropped in Get Support

Calls getting dropped

tinattho — Mon, 01 May 2023 22:40:24 GMT

My calls keep getting dropped and other people can't call me. When I try calling a valid number, it says "6UM1 the number you have reached is not in service". Other times, when I call someone, the call immediately cancels and it's the same when they try to call me. 1/3 of the times, my calls go through successfully.

I restarted my phone, tried my sim card on another phone and my calls keep getting dropped. I switched from LTE to 3G for calls and it doesn't work.

Re: Calls getting dropped

HALIMACS — Mon, 01 May 2023 19:59:20 GMT

@tinattho

some others have reported this as well. It’s sometimes due to a system overload, sometimes it isn’t. Are you able to try your public mobile Sim card in another device for a while to see if the problem persists? If it does, definitely reach out to the customer support staff and perhaps they may be able to reprovision your account or Sim card which may help.

ADDING:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Calls getting dropped

hycm53 — Mon, 01 May 2023 20:59:59 GMT

@tinattho try add 1 before the calling phone number: 1-area code-phone number.

Re: Calls getting dropped

Nezgar — Tue, 02 May 2023 18:18:44 GMT

Here's a few other numbers you can test calling to help test call reliability...

226-336-1437 Rick Astley Hotline (plays music for about 3.5 minutes)

And two numbers you can test recording/playback/realtime echo test by https://thetestcall.blogspot.com/

+1 416 342 9562 - Toronto
+1 250 412 5922 - Victoria