topic Where can I get a PUK code? in Get Support

Where can I get a PUK code?

Shuyuan — Mon, 01 May 2023 20:21:37 GMT

I just bought a new SIM card. I need a PUK code now. Where can I get it?

Re: Where can I get a PUK code?

hycm53 — Mon, 01 May 2023 20:26:39 GMT

@Shuyuan wrote:
I just bought a new SIM card. I need a PUK code now. Where can I get it?

If your phone was from previously provider then you need to contact previously provider for the PUK to unlock your phone.

Re: Where can I get a PUK code?

softech — Mon, 01 May 2023 20:33:18 GMT

@Shuyuan

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

Given that you just joined, yiu likely need a carreir unlock code

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

But....

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Where can I get a PUK code?

Shuyuan — Mon, 01 May 2023 22:11:32 GMT

I reached out to my previous carrier and they provided their PUK code however it didn't fix the issue. They said the PUK code should be provided by Public mobile if the SIM card inside of my phone is from public mobile.

Re: Where can I get a PUK code?

computergeek541 — Mon, 01 May 2023 22:18:39 GMT

@hycm53 wrote:
@Shuyuan wrote:
I just bought a new SIM card. I need a PUK code now. Where can I get it?
If your phone was from previously provider then you need to contact previously provider for the PUK to unlock your phone.

The SIM network unlock PUK does not unlock a phone. it only allows the SIM network unlock PIN to be used once again afer the customer has incorrectly entered this code in multiple times. It's the SIM network unlock PIN that unlocks a device for use at other carriers.

Re: Where can I get a PUK code?

computergeek541 — Mon, 01 May 2023 22:21:31 GMT

@Shuyuan wrote:
I reached out to my previous carrier and they provided their PUK code however it didn't fix the issue. They said the PUK code should be provided by Public mobile if the SIM card inside of my phone is from public mobile.

Please see the above message by softech. To know which type of code you need, it's important to know the exact messages that your phone is showing. Otherwise, anyone (including your old carrier) would be guessing as to any advice given or even where to get the code from.