topic Re: cant reactive account in Get Support

cant reactive account

William — Mon, 01 May 2023 17:42:23 GMT

account got suspend because auto pay didnt work.

now it wont let me change plan and force me to pay old plan amount.

Re: cant reactive account

hycm53 — Mon, 01 May 2023 17:54:02 GMT

@William wrote:

account got suspend because auto pay didnt work.
now it wont let me change plan and force me to pay old plan amount.

You need reactivate your account first that means you have to pay old plan amount. After you pay it you can change the plan you wish. Remember set to change new plan at renewable date, otherwise you may pay double charges.

Re: cant reactive account

Yummy — Mon, 01 May 2023 17:56:16 GMT

Plan has to be active in order to change it.

So you have to reactivate whatever plan you have and then (if you have extra $$$) change plan Now or schedule plan change on next renewal.