topic Re: US Roaming Issue in Get Support

US Roaming Issue

Gerry_P — Mon, 01 May 2023 04:11:47 GMT

Talk/Text/Data package was purchased today. I'm in Chicago and connected to T-Mobile. Talk and text are working but data is not. Chrome browser tells me I'm offline.

Is it possible I have to reset the APN. My current APN is Telus:

sp.telus.com

Proxy - not set

Port - not set

Re: US Roaming Issue

will13am — Mon, 01 May 2023 03:28:15 GMT

@Gerry_P , check that roaming data is turned on in the settings. The APN should be the same Public Mobile APN that you used while in Canada.

Re: US Roaming Issue

hairbag1 — Mon, 01 May 2023 03:28:24 GMT

@Gerry_P

make sure Roaming is enabaled in your phones settings.

Re: US Roaming Issue

Gerry_P — Mon, 01 May 2023 03:35:40 GMT

Yes, roaming was enabled as well as VoLTE. I figured out the problem though, it was the APN. I reset the APN to the Public Mobile settings from Telus and data is working now.

Re: US Roaming Issue

computergeek541 — Mon, 01 May 2023 04:09:37 GMT

@Gerry_P wrote:
Yes, roaming was enabled as well as VoLTE. I figured out the problem though, it was the APN. I reset the APN to the Public Mobile settings from Telus and data is working now.

For future reference for anyone who might read this thead, Public Mobile's APN is sp.mb.com.

Re: US Roaming Issue

computergeek541 — Mon, 01 May 2023 04:10:23 GMT

@hairbag1 wrote:
@Gerry_P
make sure Roaming is enabaled in your phones settings.

In this situation, changes to that setting wouldn't have fixed this issue as from thef first post, the APN was set incorrectly.