topic Re: setting up a new account without a card in Get Support

setting up a new account without a card

achunag — Mon, 01 May 2023 00:17:06 GMT

I would like to transfer current phone number from Telus (corporate account) to Public Mobile; but I can't sign up for My Account, because the current phone number is not Public Mobile number. The website stated I need a customer agent to help to set up My Account. I also have a referral code I would like to use when I sign up with Public Mobile. Please help and thank you very much.

Re: setting up a new account without a card

BKNS27 — Mon, 01 May 2023 00:30:41 GMT

@achunag

You can’t setup an account without a PM SIM card. You need the 19 digit number of the card to setup an accounts.

You can pickup a SIM from any Telus/Koodo store, Amazon.ca or Canadian Cell Supplies online for $4.99.

Re: setting up a new account without a card

Dadhelp — Mon, 01 May 2023 02:38:25 GMT

Yes telus needs to unlink your profile from your acct. because they are the same company. That should allow you to set up my acct. for transferring the number you need the telus acct number to port. Contact telus customer service