topic Account problems in Get Support

Account problems

georgiamouse02 — Mon, 01 May 2023 00:33:30 GMT

My brother can't get into his account for a year now, and we tried signing In but it won't let him & we're tried resetting the password but it won't sent the email to him... we need help!

Re: Account problems

softech — Mon, 01 May 2023 00:38:34 GMT

@georgiamouse02 your brother needs to open ticket with Pm support if he cannot self reset

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account problems

HALIMACS — Mon, 01 May 2023 00:41:06 GMT

Indeed @georgiamouse02 , it's been said that if one does not log into their self-serve account at least every 90 days, that access needs to be 'reset' with the Customer Support Agents before one can access it.

Kinda a funny thing, however it appears to be valid.

Perhaps request your brother set a reminder every 85 days to log in just to avoid the inconvenience.

Re: Account problems

BKNS27 — Mon, 01 May 2023 00:44:39 GMT

@georgiamouse02

I hope he kept up with payments for a year or his account will be closed and he won’t be able to access his account.

Re: Account problems

maximum_gato — Mon, 01 May 2023 00:59:10 GMT

@georgiamouse02

Does your brother have active service? Try calling 611 from his phone. Do you know the login credentials? If so and his service is active try logging in using a laptop or desktop computer