topic Re: Loyalty rewards dissapeared in Get Support

Loyalty rewards dissapeared

lucnb — Sun, 30 Apr 2023 22:35:43 GMT

Hi, I had loyalty rewards for 2+ years. I had to update my credit card details after it being cloned.

Then my reward for loyalty is now 0$.

Does anyone know how to fix it?

Thanks

Re: Loyalty rewards dissapeared

computergeek541 — Sun, 30 Apr 2023 22:37:47 GMT

@lucnb wrote:
Hi, I had loyalty rewards for 2+ years. I had to update my credit card details after it being cloned.
Then my reward for loyalty is now 0$.
Does anyone know how to fix it?

Changing credit cards doesn't affect loyalty rewards. I suspect that this is simply the Self Serve site showing incorrect information. Please try logging out and logging back in to check again.

Re: Loyalty rewards dissapeared

Meow — Sun, 30 Apr 2023 22:43:34 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Unless YOU changed rewards to points, all rewards have to be there.

Re: Loyalty rewards dissapeared

Chipster — Mon, 01 May 2023 02:10:55 GMT

We have four accounts in our family and for one of the accounts the loyalties got messed up after the March billing. That being said, even though the loyalties are NOT reporting correctly... they did get APPLIED correctly on our April billing??? Very strange! Our May billing is in two days... so I am watching what happens again.

Here was my last message from PM support on Mar 29.

"I have just checked the ticket status and it's still under investigation. It seems this issue is more complicated in the back-end then it appears for us. Unfortunately, it might take some more time until we have a fix."