topic Re: SERVICE DOWN in Get Support

SERVICE DOWN

adekk9 — Tue, 04 Jan 2022 20:05:51 GMT

My plan was supposed to auto renew today. It did not. I added a new credit card, paid my 3 month bill, and now I do not have mobile data. My plan includes 6gb/3months so I do not understand what is going on. Any help?

Re: SERVICE DOWN

ShawnC13 — Sun, 10 Dec 2017 17:37:42 GMT

@adekk9, sorry to hear that you are having some issues. Your data was it the 3G plans? There have been some issues with it renewing (not sure if that has been fixed)

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: SERVICE DOWN

adekk9 — Sun, 10 Dec 2017 17:47:04 GMT

I am on a roughly 1 year old plan that includes 6gb/3month at 40$/month. Im not sure if this is 3g or 4g

Re: SERVICE DOWN

mimmo — Sun, 10 Dec 2017 17:53:23 GMT

@adekk9 you are on a regelar data not 3g plan.

what does your plan page in selfserve say? If you have tried rebooting phone and nothing works then message teh mods as shawn has said.

Re: SERVICE DOWN

adekk9 — Sun, 10 Dec 2017 17:54:26 GMT

I PM'd the mod team and they are looking into it. I havent tried rebooting my phone, i will try that now

Re: SERVICE DOWN

adekk9 — Sun, 10 Dec 2017 17:54:55 GMT

My plan page says the payment went through and i should have 6gb of data

Re: SERVICE DOWN

adekk9 — Sun, 10 Dec 2017 17:55:43 GMT

Looks like the reboot worked! Great suggestion

Re: SERVICE DOWN

Acekiller — Mon, 11 Dec 2017 21:31:13 GMT

When in doubt, always restart/reboot. Sometimes it is just a phone glitch.