topic Re: Error 837 in Get Support

Error 837

Sarasta — Sun, 30 Apr 2023 19:51:02 GMT

Oops! Looks like something went wrong when activating your account.

Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.

Note that you will need to create a Public Mobile Community Account to submit a ticket

For more information about Public Mobile support and how it works, click here

Error Code: 837

Re: Error 837

softech — Sun, 30 Apr 2023 20:00:38 GMT

@Sarasta

DO NOT try to re-attempt activation. PM might have charged you already.

Error 837 usually comes up when you request porting and used IMEI as the information for the old provider OR it has a problem with the credit card you provided

First check if PM charge your credit card yet.

Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls

If PM has not charge you and the sim card is not connecting, then the activation didn't completed.

You can try to activate again and request porting, but try to enter the account number of the old provider instead of IMEI. Also, confirm you put in correct information of your credit card

If PM has already charged you, then you need to open ticket with PM support and have them to sort out the activation and porting issue. Since you likely unable to login to My Account yet and open ticket, please open ticket by direct messaging PM support instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Error 837

Sarasta — Sun, 30 Apr 2023 20:33:17 GMT

How do I DM public mobile support?

Re: Error 837

LitlLdy — Sun, 30 Apr 2023 20:38:02 GMT

@Sarasta wrote:
How do I DM public mobile support?

@Sarasta , @softech gave you direct link to private message a CSA for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437