topic Re: International outgoing not working in Get Support

International outgoing not working

1205bulls — Sun, 30 Apr 2023 03:04:35 GMT

Hi. I can't make international outgoing calls that have been possible.. Please fix it quickly. Thanks

Re: International outgoing not working

softech — Sun, 30 Apr 2023 03:11:54 GMT

@1205bulls you can only call some countries with the proper add-on purchased and here are the list of LD add-on options.

100 Philippines Long Distance Minutes - $15.00 (10 Rewards points)
1000 U.K. Long Distance Minutes - $15.00 (10 Rewards points)
1000 U.S. Long Distance Minutes - $15.00 (10 Rewards points) all 50 states, plus Pureto Rico and the US Virgin Islands
500 China, Hong Kong, Macau and Taiwan Long Distance Minutes - $15.00 (10 Rewards points)
500 min Canada-Wide Long Distance - $5.00 (5 Rewards points)
750 India & Pakistan Long Distance Minutes - $15.00 (10 Rewards points)
300 International Long Distance Minutes - $15.00 (10 Rewards points)
**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

Re: International outgoing not working

computergeek541 — Sun, 30 Apr 2023 03:10:21 GMT

Which country are you trying to call? Calls can only be made from within Canada to specific countries. For conplete list, please view the Plans page st publicmobile.ca.

Re: International outgoing not working

hairbag1 — Sun, 30 Apr 2023 03:13:04 GMT

@1205bulls

where are you trying to Call ? Here's a list of countries you should be able to call.

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

added...

@softechhas provided a few others.

Re: International outgoing not working

1205bulls — Sun, 30 Apr 2023 03:14:11 GMT

My international long distance minutes are sufficient.

Re: International outgoing not working

hairbag1 — Sun, 30 Apr 2023 03:17:21 GMT

@1205bulls

where are you trying to call ? Someone here can assist you with the correct dialing protocall.

Re: International outgoing not working

BKNS27 — Sun, 30 Apr 2023 03:22:33 GMT

@1205bulls

That doesn't answer the question...what country are you trying to call?

Re: International outgoing not working

hairbag1 — Sun, 30 Apr 2023 03:23:18 GMT

@1205bulls

also...log in on a laptop and you'll see My Account ...look to the right hand side for Add-on Usage ..then click on the little spinner at bottom like this...

It should show how many LD calling minutes you have left. If you don't see any mention of LD, then you've used them up already and need to buy more LD add-on mins.

Re: International outgoing not working

softech — Sun, 30 Apr 2023 03:40:54 GMT

@1205bulls

then which country you are trying to call?

also, login using Incognito mode to confirm the minutes are correct

Re: International outgoing not working

1205bulls — Sun, 30 Apr 2023 04:21:04 GMT

SOUTH KOREA

Re: International outgoing not working

1205bulls — Sun, 30 Apr 2023 04:29:37 GMT

When I make a call, I keep getting a "on the line" tone, but it doesn't seem like it's because the other person is on the phone.

Re: International outgoing not working

softech — Sun, 30 Apr 2023 05:46:06 GMT

@1205bulls south Korea should be included if you got the international LD addon. You have it, do you?

And it ever work? you tried to call another S Korean number? how you make the call? did you call like this 011 82 XX-XXX XXXX ?

Re: International outgoing not working

dust2dust — Sun, 30 Apr 2023 06:36:20 GMT

South Korea was on the original 400 minute, the 400 freebie, the 500 freebies and the current 300 minute.

Either 011 or + should work. If an internal area code has a leading zero then don't dial that zero.

Re: International outgoing not working

sheytoon — Sun, 30 Apr 2023 11:53:52 GMT

@1205bulls are you dialing correctly? Remember to remove the (0) from the city code when you're dialing from an international location like Canada.

For example, when calling a landline number in Seoul that is normally listed as 02-1234-5678, you need to dial it like this from Canada: +82-2-1234-5678.

Same idea for cell phone numbers, don't dial 010, make sure you dial +82-10-xxxx-xxxx.