topic Re: Unsuccessful activation in Get Support

Unsuccessful activation

Fevenghenzebu17 — Sun, 30 Apr 2023 00:07:45 GMT

Incoming calls not coming

Re: Unsuccessful activation

computergeek541 — Sun, 30 Apr 2023 00:11:48 GMT

Did you ask for a number to be ported in? Incoming calls not working means that porting hasn't completed. If that's the situation, please re-insert your old carrier's SIM card to reply to the authorization for porting text message.

Re: Unsuccessful activation

BKNS27 — Sun, 30 Apr 2023 00:13:27 GMT

@Fevenghenzebu17

Did you pick a new number or port your old number over to PM?

Picked a new number = reboot your phone by powering off then power back on.

Ported your old number = replied to text with YES with the old SIM in your phone. You have 90 minutes to reply or porting will be cancelled and you need to contact a CS_Agent to restart the porting process for you again.

Re: Unsuccessful activation

softech — Sun, 30 Apr 2023 00:15:37 GMT

@Fevenghenzebu17 if the activation was within 2 hours, insert the old carrier sim card as advised by @computergeek541 and reply Yes to the porting authorization text

if it has been over 90 mom's, there is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Unsuccessful activation

Fevenghenzebu17 — Sun, 30 Apr 2023 00:23:59 GMT

From PC Mobile

Re: Unsuccessful activation

BKNS27 — Sun, 30 Apr 2023 00:26:30 GMT

@Fevenghenzebu17

So did you reply to the text from PC with the PC SIM in your phone?

Re: Unsuccessful activation

Fevenghenzebu17 — Sun, 30 Apr 2023 00:28:34 GMT

Yes I did

Re: Unsuccessful activation

BKNS27 — Sun, 30 Apr 2023 00:41:35 GMT

@Fevenghenzebu17

I would suggest you contact a CS_Agent. It sounds like a provisional issue with your SIM.

Submit a Ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.