topic Re: Create my account in Get Support

Create my account

Azizullah52 — Sat, 29 Apr 2023 20:26:44 GMT

Hello all

Why is it complicated to make my account?

Should be easier.

Re: Create my account

dust2dust — Sat, 29 Apr 2023 20:36:04 GMT

Did you sign up in a store before last summer and now want to make the login account? Or are you starting out new?

Buy a sim, have a credit card or visa debit card, use a non-mobile browser, click on the activate button up top and follow along.

Re: Create my account

hycm53 — Sat, 29 Apr 2023 20:45:41 GMT

@Azizullah52 wrote:
Hello all
Why is it complicated to make my account?

Should be easier.

It was easy for me. I activated online and created new account at same time. Before create new account, make sure have these information by hand: email address, password for email, sim card number, credit card, pin number and refer code if have.

Use laptop or computer and use private mode browser and don't open new tab or new window when create new account online.

Re: Create my account

BKNS27 — Sun, 30 Apr 2023 00:09:01 GMT

@Azizullah52

It is easy, your account is created when you activate your SIM…name, address, email, create a password, create a security PIN, pick a new number or porting your number, CC information, referral code if you have one…that is it.

Extra steps if you are porting your number over.

Re: Create my account

DDM69 — Sat, 29 Apr 2023 21:59:34 GMT

I had no problems at all. What seems to be the problem?

Re: Create my account

Azizullah52 — Sat, 29 Apr 2023 23:41:11 GMT

Thank you dear

I have my existing SIM.

Just I want my account

Re: Create my account

softech — Sat, 29 Apr 2023 23:59:31 GMT

@Azizullah52 so, you have service with PM already?

You would have created one already if you activated yourself online. But if you activates in store before, yes, you might not have an My Account. Either way, open ticket with support and they will sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Create my account

BKNS27 — Sun, 30 Apr 2023 00:10:07 GMT

@Azizullah52

Is the SIM activated?

If it is then you create an account so just enter the email and password you created while activating your SIM.

Re: Create my account

Azizullah52 — Sun, 07 May 2023 11:25:11 GMT

Thanks for the information.

I'll try by a laptop I hope to be easy way to make an account.

Thank you

Re: Create my account

Azizullah52 — Wed, 10 May 2023 23:38:05 GMT

Thank your Dear

to find the help of a Customer Support Agent. is a problem

Re: Create my account

dust2dust — Wed, 10 May 2023 23:46:00 GMT

It's a little more complicated than just calling a number but it's still not clear what you wish to do.

Are you a current customer and need to make the login account? Or are you a new customer and you wish to start a new account?

The first question depends on when you signed up. Before last July and in a store would now require support. If after last July then you will have made the account.

The second question you can do yourself without any support.