topic Can't see account balance in Get Support

Can't see account balance

rahul_rn — Sat, 29 Apr 2023 22:14:00 GMT

Hi Team,

When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.

Regards,
Rahul.

Re: Can't see account balance

computergeek541 — Sat, 29 Apr 2023 22:16:19 GMT

@rahul_rn wrote:
When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.

How long ago was your account opened? Is it possible that the balance has already been used up. As for pre-loaeding funds in the account, I recommend against loading amounts of $400 into your account as there are no refunds if you decide to ever discontinue the service.

Re: Can't see account balance

Yummy — Sat, 29 Apr 2023 22:38:51 GMT

It should be on a very first page: My Account.

If you still do not see it then: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Can't see account balance

softech — Sat, 29 Apr 2023 23:12:33 GMT

@rahul_rn did you check the Payment history page https://selfserve.publicmobile.ca/en/account/plan/usage-details ?

Re: Can't see account balance

Takagomez — Sun, 30 Apr 2023 06:25:26 GMT

Hi Rahul,

I'd also recommend removing your credit card/debit card from your Public Mobile account to avoid any pre-authorized charges.

Re: Can't see account balance

rahul_rn — Sun, 30 Apr 2023 22:49:48 GMT

@Yummy wrote:
It should be on a very first page: My Account.

If you still do not see it then: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Weirdly that page is not visible on my computer. On my phone I somehow reached my funds page which shows 0 for some reason.

Re: Can't see account balance

rahul_rn — Sun, 30 Apr 2023 22:50:21 GMT

@computergeek541 wrote:
@rahul_rn wrote:
When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.
How long ago was your account opened? Is it possible that the balance has already been used up. As for pre-loaeding funds in the account, I recommend against loading amounts of $400 into your account as there are no refunds if you decide to ever discontinue the service.

Late last year probably after Sept. With the $40 plan which means I should not have gone through the amount.
And thanks for the tip regarding loading the amounts.

Re: Can't see account balance

rahul_rn — Sun, 30 Apr 2023 22:52:37 GMT

@rahul_rn wrote:
@computergeek541 wrote:
@rahul_rn wrote:
When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.

I still get charged each month. Kindly let me know where I can see this.
How long ago was your account opened? Is it possible that the balance has already been used up. As for pre-loaeding funds in the account, I recommend against loading amounts of $400 into your account as there are no refunds if you decide to ever discontinue the service.
Late last year probably after Sept. With the $40 plan which means I should not have gone through the amount.
And thanks for the tip regarding loading the amounts.

I am confused if my previous public mobile account created any conflict. I had an old account, I ported out for a few months and then came back to public mobile.