topic Locked out in Get Support

Locked out

2bugsinamug — Sat, 29 Apr 2023 20:52:28 GMT

Out of nowhere, password doesn't work. Okay, reset it... according to all the rules.... special character, etc. Accepts my new password, try to log in and it fails... again and again. Not even a question here, logged in using a different account and would just like to comment what a complete clown show this company is. Programmers must be teenage kids on summer break doing their first IT work. CLOWN SHOW!!!!

Re: Locked out

softech — Sat, 29 Apr 2023 21:09:18 GMT

@2bugsinamug try the whole reset password and login procedure using Incgonito mode and see if it works.

If not, you will have to open ticket with support and have them to reset the account password

Re: Locked out

HALIMACS — Sat, 29 Apr 2023 21:20:21 GMT

@2bugsinamug

also, try using a desktop or laptop device if available. Users report less issues over mobile use of these items.