topic Re: Not receiving verification code from my bank. in Get Support

Not receiving verification code from my bank.

Susanhillis — Sat, 29 Apr 2023 20:52:10 GMT

When banking online my bank typically sends me a verification code by text or calling my phone. I am not receiving either on my phone. My bank has told me that Public Mobile must be blocking the ##s. Please help!

Re: Not receiving verification code from my bank.

computergeek541 — Sat, 29 Apr 2023 20:51:45 GMT

@Susanhillis wrote:
When banking online my bank typically sends me a verification code by text or calling my phone. I am not receiving either on my phone. My bank has told me that Public Mobile must be blocking the ##s. Please help!

Which bank is it? 2FA codes from banks usually come in fine. If you recently ported in a number it could take a few days before the codes start being received.

Re: Not receiving verification code from my bank.

Susanhillis — Sat, 29 Apr 2023 21:38:39 GMT

update, have just found out that my phone # does not work for phone calls or MMS messaging of any king!

Re: Not receiving verification code from my bank.

softech — Sat, 29 Apr 2023 21:43:39 GMT

@Susanhillis did you just not getting incoming calls and text but outgoing calls and text work?

did you just joined PM and ported your number here? it so, the port was not completed and you need to contact porting support team to sort out the issue. I will message you the number to your community inbox

Re: Not receiving verification code from my bank.

DMAC12 — Sun, 30 Apr 2023 15:43:29 GMT

Same problem ..can't access CrA site as I can't receive text with verification code. Wanted to add a service ticket but it asked for IMEI from old sim card. Did that already as phone works ...what a pain as no other way to get service help...

Re: Not receiving verification code from my bank.

softech — Sun, 30 Apr 2023 15:58:47 GMT

@DMAC12 so, incoming calls and text from friends work?? how long you ported your number into PM??