topic Re: How long does it take for an add-on to be applied to your account? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976017#M677204 <P>I think the issue might have just been a short latency. I should have been more patient!</P><P>&nbsp;</P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/229852">@dust2dust</a>&nbsp;Yes, I see the add-on, and I have mobile data turned on. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/182861">@Yummy</a>&nbsp;After about an hour I tried again, and it seemed to work. I also refreshed my browser just in case like you recommended. I don't know if browser caching was the issue, since I tried a few websites that shouldn't have been cached as disconnected to the internet, but it may have helped!</P> Sat, 29 Apr 2023 17:07:16 GMT lali4 2023-04-29T17:07:16Z How long does it take for an add-on to be applied to your account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/975999#M677187 <P>Just purchased a data add-on and I'm wondering when it will kick in. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>edit: I'm in Canada, so it's Canada data!</P> Sat, 29 Apr 2023 16:26:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/975999#M677187 lali4 2023-04-29T16:26:44Z Re: How long does it take for an add-on to be applied to your account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976000#M677188 <P>Roaming data? Or Canada data? Are you in Canada or the US?</P> Sat, 29 Apr 2023 16:25:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976000#M677188 dust2dust 2023-04-29T16:25:54Z Re: How long does it take for an add-on to be applied to your account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976001#M677189 <P>Canada data!</P> Sat, 29 Apr 2023 16:26:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976001#M677189 lali4 2023-04-29T16:26:20Z Re: How long does it take for an add-on to be applied to your account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976002#M677190 <P>Click on the little spinner refresh icon under the Shop Add-ons button to make sure you're seeing current info. Do you see any data add-ons? Is mobile data turned on your phone?</P> Sat, 29 Apr 2023 16:28:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976002#M677190 dust2dust 2023-04-29T16:28:24Z Re: How long does it take for an add-on to be applied to your account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976005#M677193 <P>Should be immediately.</P><P>If you do not see it -&nbsp;Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use <STRONG>computer</STRONG> and not phone to log in.</P> Sat, 29 Apr 2023 16:40:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976005#M677193 Yummy 2023-04-29T16:40:25Z Re: How long does it take for an add-on to be applied to your account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976014#M677201 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/286593">@lali4</a>&nbsp;wrote:<BR /><P>Just purchased a data add-on and I'm wondering when it will kick in. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>edit: I'm in Canada, so it's Canada data!</P><HR /></BLOCKQUOTE><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/286593">@lali4</a>&nbsp;<FONT color="#800080">, after try everyone else’s suggestions please reboot your phone &amp; see if that helps. If it doesn’t reset network settings &amp; try again to use your data.&nbsp;</FONT></P> Sat, 29 Apr 2023 17:01:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976014#M677201 LitlLdy 2023-04-29T17:01:54Z Re: How long does it take for an add-on to be applied to your account? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976017#M677204 <P>I think the issue might have just been a short latency. I should have been more patient!</P><P>&nbsp;</P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/229852">@dust2dust</a>&nbsp;Yes, I see the add-on, and I have mobile data turned on. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/182861">@Yummy</a>&nbsp;After about an hour I tried again, and it seemed to work. I also refreshed my browser just in case like you recommended. I don't know if browser caching was the issue, since I tried a few websites that shouldn't have been cached as disconnected to the internet, but it may have helped!</P> Sat, 29 Apr 2023 17:07:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-long-does-it-take-for-an-add-on-to-be-applied-to-your/m-p/976017#M677204 lali4 2023-04-29T17:07:16Z