topic Re: Can’t receive texts in Get Support

Can’t receive texts

Roshan2 — Sat, 29 Apr 2023 16:05:55 GMT

Just activated my public mobile plan and I can send outgoing texts but am not receiving any texts. Anyone know how to solve this issue? I’ve tried restarting and changing settings

Re: Can’t receive texts

Dunkman — Sat, 29 Apr 2023 16:11:48 GMT

@Roshan2

Did you port your number over from another mobile company? If you did port, did you response yes to your original carrier's port request confirmation text?

What about incoming calls?

Does data work?

Re: Can’t receive texts

Roshan2 — Sat, 29 Apr 2023 16:29:54 GMT

I got a new number when I signed up and activated my sim , data works , incoming calls don’t work they fail

Re: Can’t receive texts

Dunkman — Sat, 29 Apr 2023 16:37:16 GMT

@Roshan2 wrote:
I got a new number when I signed up and activated my sim , data works , incoming calls don’t work they fail

@Roshan2

So, not a porting issue then. Likely an account provision problem.

A few basic trouble shooting advice:

You could try the SIM card in another working phone. This helps determine whether phone issue versus Pm service problem.

Did you try network reset of phone?

Toggle airplane mode on, then off

If PM service problem., you will need to contact customer service agent.

https://www.publicmobile.ca/en/ab/get-help

Chat with Simon the chat bot to submit ticket.

Re: Can’t receive texts

Roshan2 — Sat, 29 Apr 2023 16:45:24 GMT

Tried all that still not working

Re: Can’t receive texts

Dunkman — Sat, 29 Apr 2023 16:51:05 GMT

@Roshan2 wrote:
Tried all that still not working

@Roshan2

Then you will need to submit ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: Can’t receive texts

computergeek541 — Sat, 29 Apr 2023 16:52:12 GMT