topic Re: Cannot make calls out or get calls in in Get Support

Cannot make calls out or get calls in

Lil3 — Sat, 29 Apr 2023 02:43:41 GMT

I get this message "call cannot be completed cause my plan does not include a US roaming add on."

Why do I need a roaming add on. I am not in the US?

Re: Cannot make calls out or get calls in

softech — Fri, 28 Apr 2023 15:39:13 GMT

@Lil3 if you are not living close to the border, then no worry, it is just a glitch on the system.

However, you will need PM Support to fix it, please engage them:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot make calls out or get calls in

hairbag1 — Fri, 28 Apr 2023 15:41:10 GMT

@Lil3

if you're closer to a border, your phone is just switching to stronger US signal

In setting, select Public Mobile .

In any case, you won't be billed for any overage or extra $$.

Re: Cannot make calls out or get calls in

stonechucker — Fri, 28 Apr 2023 18:05:36 GMT

If York usually located close to the US, this is what happens. A simple fix on your side of things is to go into your phone settings and turn off roaming.

Re: Cannot make calls out or get calls in

Nezgar — Fri, 28 Apr 2023 22:03:24 GMT

@stonechucker wrote:
If York usually located close to the US, this is what happens. A simple fix on your side of things is to go into your phone settings and turn off roaming.

More specifically, there is no option to "turn of roaming" (I think you are referring to the "data roaming" setting, at least on Android) - but I recommend looking for the option to disable "Automatic network selection" and then specifically picking the option for "Public Mobile"." Then it will try to stay connected to that network, even if the signal from a USA tower is stronger.