topic Re: live agent in Get Support

live agent

sravya006 — Fri, 28 Apr 2023 21:20:03 GMT

need to reactivate sim

Re: live agent

dust2dust — Fri, 28 Apr 2023 21:25:46 GMT

What recording do you get when you dial 1-855-4pu-blic from another phone and enter your number?

Re: live agent

sravya006 — Fri, 28 Apr 2023 21:28:33 GMT

we are having trouble

Re: live agent

BKNS27 — Fri, 28 Apr 2023 21:30:14 GMT

@sravya006

Could we get more details of your issue so we can give you solutions to your problem?

Re: live agent

softech — Fri, 28 Apr 2023 21:30:23 GMT

@sravya006 what trouble you got?

and how long your account was suspended or when did you pay last time? you can login My Account?

Re: live agent

sravya006 — Fri, 28 Apr 2023 21:32:28 GMT

This is the message

Sorry. We are having trouble finding your phone number. You can ask more help online.

Re: live agent

sravya006 — Fri, 28 Apr 2023 21:32:56 GMT

Yes. Please

Re: live agent

sravya006 — Fri, 28 Apr 2023 21:33:35 GMT

Last time logged in was December. I cannot access other than the community page

Re: live agent

softech — Fri, 28 Apr 2023 21:33:42 GMT

@sravya006 you have not pay for over 90 days since suspension, your account was closed permanently.

If you want to come back to PM, you have to buy a new sim card and activate a new account

Re: live agent

HALIMACS — Fri, 28 Apr 2023 21:45:28 GMT

@sravya006

when you dial 611 from your phone, what do you hear?

If you need to make a payment, the easiest way is to get a payment voucher from mobile shops, Shell gas station, and drug store locations which can be added on self-serve or through 611.

But only if your service is not permanently deactivated.

Re: live agent

computergeek541 — Fri, 28 Apr 2023 22:03:51 GMT