topic Transferring number in Get Support

Transferring number

Nadineruhl — Fri, 28 Apr 2023 20:17:38 GMT

How do I transfer my number to public mobile from previous service provider. I have activated my number but cannot call or text.

Re: Transferring number

will13am — Fri, 28 Apr 2023 20:20:19 GMT

@Nadineruhl , you should be able to login to your online account and do a number change and select the transfer option. You will need to respond to a verification text message sent to your previous provider service.

Re: Transferring number

BKNS27 — Fri, 28 Apr 2023 21:25:22 GMT

@Nadineruhl

Try rebooting your phone first by powering off the phone then back on…see if that helps.

Also check for outages in your area:

https://istheservicedowncanada.com/status/telus/map

Did you reply to the text from your old Carrier with YES confirming you are porting over to PM? This is the most important step in the porting process.

If you missed the replying to the text then you need to contact a CS_Agent to restart the porting process for you.

Re: Transferring number

computergeek541 — Sat, 29 Apr 2023 02:47:39 GMT

@BKNS27 wrote:
@Nadineruhl
Try rebooting your phone first by powering off the phone then back on…see if that helps.
Also check for outages in your area:
https://istheservicedowncanada.com/status/telus/map

Did you reply to the text from your old Carrier with YES confirming you are porting over to PM? This is the most important step in the porting process.
If you missed the replying to the text then you need to contact a CS_Agent to restart the porting process for you.

Numberr porting is unrelated to the inability to make outgoing calls and to send text messages. I do agree though that I CSA may be needed, but it would be to re-provision the account to get the service working.