topic Re: account deactivated in Get Support

account deactivated

Kemosabe — Sat, 29 Apr 2023 03:00:17 GMT

cannot make call; cannot make

Re: account deactivated

softech — Fri, 28 Apr 2023 16:42:09 GMT

@Kemosabe account deactivated or suspended?

Please login My Account again and check the account status.

If suspended, you should see a button Reactivate my plan, you can click on it and make a manual payment to resume service

Or you can also call *611 from your phone or 1.855.4PUBLIC from a land line and pay to resume service if you know the 4 digits PIN

Re: account deactivated

BKNS27 — Fri, 28 Apr 2023 16:42:19 GMT

@Kemosabe

Check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

If not, try adding 1 in front of the number.

Re: account deactivated

pmva — Fri, 28 Apr 2023 16:44:25 GMT

@Kemosabe Are you able to logon to your account and check status? If it's deactivated by lack of payment, reactivate and pay. If it's active is your phone connected to the PM/Telus network? Try rebooting your phone as first step.

Re: account deactivated

Meow — Fri, 28 Apr 2023 16:57:58 GMT

Can you log in at all?

If you did not pay a bill for 90+ days your account is deleted, number lost.

Re: account deactivated

hTideGnow — Fri, 28 Apr 2023 17:01:15 GMT

hi @Kemosabe when was the last time you paid??