topic Re: Plan changes in Get Support

Plan changes

jazpc — Tue, 04 Jan 2022 20:05:44 GMT

I joined Public Mobile July 21st, and approx 2 weeks after they changed the plans from 4gb to 6gb for what i pay for...i emailed asking how to get the 2 extra gb's added to my account but still havent received a response...i think there shouldnt be an issue adding the 2gb not even a month after signing up...but i have received no respose from the email ticket i submitted....

has anyone else expeirienced this issue?

Thanks

Re: Plan changes

NDesai — Tue, 23 Aug 2016 07:20:13 GMT

Your answer is in this post: http://productioncommunity.publicmobile.ca/t5/Announcements/Big-News-We-just-launched-even-better-rate-plans/m-p/60138

If you have any issue, let us know.

Re: Plan changes

Shazia_K — Tue, 23 Aug 2016 15:26:36 GMT

Hey @jazpc,

I have made the changes for you, can you reboot your phone ?

Please check your self-serve account to see the changes.

Thanks,

Shazia

Re: Plan changes

jazpc — Wed, 24 Aug 2016 06:14:37 GMT

thank you very much!!!

when i was with those thieves at Virgin mobile, a solution like this would have taken a threat to cancel and a transfer to the retention department...and i worked in 2 different call centres for Bell Satellite and Cingular wireless....so i know all about customer service...you guys are the best company everrrr!!!!!!!!!!

Bravo Public Mobile

Re: Plan changes

Rockdaddy22 — Wed, 24 Aug 2016 07:55:24 GMT

That's so nice to hear, and I fully agree. 🙂