topic Re: Customer support in Get Support

Customer support

Huber — Fri, 28 Apr 2023 15:17:23 GMT

Being charged 42.94 for 3 month we don't have an account

Re: Customer support

will13am — Fri, 28 Apr 2023 15:21:14 GMT

@Huber , were you a customer at one point and did not remove your payment card from an account that was allowed to go into suspension? If you have never been a customer, then your payment card may have been compromised. You can use this link to PM the CSA team to have them reverse the charges.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer support

hairbag1 — Fri, 28 Apr 2023 15:24:54 GMT

@Huber

were you or anyone else in the house a PM customer ? Are you certain the charge is from PM and not Kodoo or someone else.

If you don't have a PM account and don't plan on once in near future, you can get ahold of credit card company to initiate charge -back.