topic Re: Password not working in Get Support

Password not working

Hwaldon — Sat, 29 Apr 2023 03:12:50 GMT

Forgot my password so went through the steps and changed it. Site said it was successful but it still doesn't work and now I'm locked out because it still doesn't work

edited by comptuergeek541: inapppropriate language removed

Re: Password not working

HALIMACS — Fri, 28 Apr 2023 15:00:08 GMT

@Hwaldon

If logging in after clearing cache and cookies and using an incognito or private tab does not work, contact customer support for assistance.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Password not working

Meow — Fri, 28 Apr 2023 15:07:27 GMT

After changing password you should wait 20-30 min before trying to log in again.

If you still cannot log in, contact agent to reset your access.

Re: Password not working

computergeek541 — Sat, 29 Apr 2023 03:13:25 GMT

@Meow wrote:
After changing password you should wait 20-30 min before trying to log in again.
If you still cannot log in, contact agent to reset your access.

There's no 20 to 30 minute wait for a new password to start working.