topic Re: Cannot make and receive a call in Get Support

Cannot make and receive a call

luyenpham — Fri, 28 Apr 2023 12:40:05 GMT

My phone is activated but I can not make and receive a call.

Re: Cannot make and receive a call

lfaber — Fri, 28 Apr 2023 12:45:57 GMT

Try rebooting your phone. Do you get the PM signal?

Re: Cannot make and receive a call

Dunkman — Fri, 28 Apr 2023 13:09:33 GMT

@luyenpham

Does data and text work? Which plan are you on?

There have been talk issues recently with the VoLTE roll out.

Other troubleshooting advice:

Try to manually select with 3G Network or LTE network

Network reset of phone (this will erase Wifi password settings)

Toggle airplane mode on, then off.

You can also try the SMI card in another working phone. To help determine whether hardware issue versus PM service problem.

If PM service problem, then you will need to contact customer service agent.

Re: Cannot make and receive a call

BKNS27 — Fri, 28 Apr 2023 14:41:36 GMT

@luyenpham

Did you just ported your number over to PM?

If so, did you reply to the text from your old carrier with the old SIM in your phone?

Re: Cannot make and receive a call

computergeek541 — Sat, 29 Apr 2023 03:19:13 GMT

@BKNS27 wrote:
@luyenpham
Did you just ported your number over to PM?
If so, did you reply to the text from your old carrier with the old SIM in your phone?

The inability to make outgoing calls is unlrelated to an incomplete number port. Outgoing calls would work even if the number porting failed.