topic Re: Expensive plan activated - no rewards received???? Add-ons need to changed in Get Support

Expensive plan activated - no rewards received???? Add-ons need to changed

jyotsana424 — Tue, 04 Jan 2022 20:05:43 GMT

Hi,

I was paying $126 for 3 months for my no. 289-3**-****, my plan included 3GB+3GB bonus data+Province wide unlimited calling + unlimited International Text.

At the end of 3 month period, while I was recharging with Auto payment system- Public Mob offered me the same plan at $90 for 3 months and I switched over to this plan. But instead this plan started to charge me $90 PER MONTH. Also, I have not received any rewards for activating the auto pay.

On Novermber 08, my account was deducted for $90 ($75 + $15 rewards) which i assumed to have been deducted for next 3 months. But today, it again duducted $75 for month's charge.

Please refund the amount charge along with auto renew rewards as it is not possible for me to continue with such an expensive plan.

Due to holiday season many other carriers are offerring great offers at very competetive prices. If i recieve a soultion, I'll switch to another carrier..

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

ShawnC13 — Sat, 09 Dec 2017 20:09:24 GMT

@jyotsana424, sorry to hear that you are having issues. I have edited out your phone number as this is a public forum and you should be careful as to what you post in the opoen.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

wetcoaster — Sun, 10 Dec 2017 02:53:03 GMT

@jyotsana424 wrote:
Hi,
I was paying $126 for 3 months for my no. 289-3**-****, my plan included 3GB+3GB bonus data+Province wide unlimited calling + unlimited International Text.
At the end of 3 month period, while I was recharging with Auto payment system- Public Mob offered me the same plan at $90 for 3 months and I switched over to this plan. But instead this plan started to charge me $90 PER MONTH. Also, I have not received any rewards for activating the auto pay.
On Novermber 08, my account was deducted for $90 ($75 + $15 rewards) which i assumed to have been deducted for next 3 months. But today, it again duducted $75 for month's charge.
Please refund the amount charge along with auto renew rewards as it is not possible for me to continue with such an expensive plan.
Due to holiday season many other carriers are offerring great offers at very competetive prices. If i recieve a soultion, I'll switch to another carrier..

I'm here nearly daily, but I have not seen any announced offer of 6GB (3GB+3GB) for $90/90days at any time this year. Since Public Mobile also doesn't have a retention department (meaning that PM pricing is as transparent as it gets and actual plan costs don't reflect people's bartering skills) there seems to be some kind of mistake or misunderstanding in this.

- $90/90days gives you unlimited province wide talk, unlimited global text and 1.5GB/90days ("3G speed)".

- The full price (before rewards) for the 3+3GB ("3G speed") offer has come down from $126 to $120 on September 20.

- The most expensive plan PM currently offers is $72/30days or $210/90days (unlimited talk to the US and Canada, unlimited global text and 5GB/30days (15GB/90days) on LTE speed)

Did you take a screen shot when you initiated your future dated plan change? (PM has been known in the past to honor not intended plan access [the promo that officially was only for Ontario springs to mind] but you'd need to provide proper proof of your claims.)

As @ShawnC13 mentioned, contacting the moderator team is the only way to get account related problems like this sorted.

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

jyotsana424 — Mon, 11 Dec 2017 16:31:44 GMT

Hi Shawn,

Thanks for replying.. No i did not take any screenshot while purchasing the plan. I never knew this would be such a complex procedure.. I would like to request a call back from PM for further clarirications rather than discussing here on forum as nor my time allows it neither is this whole process so simple to understand & follow..

Jyotsana Gupta

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

Luddite — Mon, 11 Dec 2017 17:14:22 GMT

@jyotsana424 There is no call centre. For assistance you must click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

If you want more understanding of private messaging look here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

jyotsana424 — Mon, 11 Dec 2017 20:03:53 GMT

Hi,

Thanks for replying. Sorry I cant spare so much time posting and retrieving mssgs.. My issue remains same.. I was paying $126 for 3 months for my no. 289-======= which included 3GB+3GB bonus data+Province wide unlimited calling + unlimited International Text.

Whatever confusion exists, I want my money back OR I am opting out of PM.. U have all my account access.. Pls do whatever you guys can as it is getting quite frustrating!

I am reachable at 289 ======== for all clarifications / solutions

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

Luddite — Mon, 11 Dec 2017 20:08:29 GMT

@jyotsana424 Feel your frustration.

BUT noone on the forum can assist you. You MUST communicate via private messaging with the moderators.

Please do not post your private information here.

The only $90 90 day plan is provincial calling, global texting and 1.5 GB of data. Is this the plan you want?

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

jyotsana424 — Tue, 12 Dec 2017 03:23:54 GMT

Only talk without action isn't helping!.. pfa the snap shot of my previous payment and plan.

It's strange you are always available online and watch the plans but aren't aware of this plan.

3 + 3GB BONUS at 3G Speed /90 days/3+3Go EN PRIME vitesse 3G/90 jours

My problem is, while buying the same plan that I initially had for next three months, it showed the same offer at 90 bucks, so I accepted that.

not only is the plan frustrating but the incapability of customer to reach any customer service person is even more annoying. How do you plan to serve a customer with continuous days long conversation on a phone plan?

Helpless & Hopeless!

the nutshell- please either refund my money or convert the plan to original with the money I have already paid.

On Nov 8, I paid $90 and On Dec 8, I paid $ 70 = Total $ 160 paid.

I want this adjusted for next two trimesters and I can pay the balance, if any.

Re: Expensive plan activated - no rewards received???? Add-ons need to changed

srlawren — Tue, 12 Dec 2017 16:35:09 GMT

@jyotsana424 okay it's been said already by @ShawnC13 and @Luddite and maybe others (I only skimmed the thread), but for the request you are asking you need to send a private message to the @CS_Agent. If you haven't done that yet, I'll repeat the instructions here for you:

You will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.

In your message please include:

PM account email address
PM phone number
Detailed explanation

Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.