topic Re: US Roaming not working in Get Support

US Roaming not working

TheresaC — Fri, 28 Apr 2023 13:42:30 GMT

Last week I paid for United States Roaming on my phone, 15.00. It did not work. I used the chat box and did not the following: I turned my phone on and off, It did not work. I turned my roaming on and it did not work. And I changed my ISPN number and it did not work. I tried to problem solve but could not get the roaming to work.

If you check my account you will see that nothing was used. I was frustrated because I could have used the phone a few times without WIFI

Re: US Roaming not working

softech — Fri, 28 Apr 2023 13:46:56 GMT

@TheresaC was it just roaming data or voice?

For roaming, you should have tried to change the Network connection to Manual and try to connect to T-Mobile

No worry, PM is very reasonable and usually will provide the refund if the roaming was not used. You will just need to engage them via ticket:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: US Roaming not working

TheresaC — Fri, 28 Apr 2023 14:08:57 GMT

Thank you, you showed me how to submit a ticket. I am awaiting a reply. I checked my plan and I signed up for unlimited talk and text 15.00 in the US.

Re: US Roaming not working

dust2dust — Fri, 28 Apr 2023 14:10:38 GMT

For the curiosity of the regulars here, where in the states were you intending to use roaming? Texting should have worked for a start. But yes it's all moot now if you're back home. We might have been able to help you if you had asked here while you were away.

Re: US Roaming not working

Meow — Fri, 28 Apr 2023 14:50:21 GMT

PM will have T-mobile 2G network for US talk. Try to manually connect to T-mobile.

Roaming is for Data only. Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.