topic Re: Booted out in Get Support

Booted out

Debstevens — Fri, 28 Apr 2023 13:24:05 GMT

I was setting up an account for my husband and after the first two steps verified it then booted us off on step 3. A payment was charged to out account but didn't finish setting up. now its saying the sim card is invalid

has anyone had this issues or know how to help with this ? i dont know what to do

Re: Booted out

softech — Fri, 28 Apr 2023 13:28:37 GMT

@Debstevens

did you get an error like error 821? And you entered IMEI for porting info? Which provider is your old provider? For porting, it is better to enter the account number of your old provider

But no worry, Contact PM support via direct message and they can sort it out for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Booted out

Debstevens — Fri, 28 Apr 2023 13:35:31 GMT

no error code, the page just shut down on step 3, no account was made, we did enter the our other cell provider account number but number was not ported. i set up my own acccount moments before without issues.

Re: Booted out

softech — Fri, 28 Apr 2023 13:37:01 GMT

@Debstevens cool, it is just unfortunate

But did you put in your PM sim in a phone? does it connect and can you make outgoing calls?.

Re: Booted out

Debstevens — Fri, 28 Apr 2023 13:41:00 GMT

yes we did try that, it did not work.

Re: Booted out

softech — Fri, 28 Apr 2023 13:42:44 GMT

@Debstevens cool, just message them and monitor the Community inbox for their reply. They usually reply within 2 hours or so. Let us know how it turns out

Re: Booted out

Debstevens — Fri, 28 Apr 2023 13:45:07 GMT

thank you