topic Re: New user, activation error in Get Support

New user, activation error

Joe518 — Thu, 27 Apr 2023 22:20:05 GMT

Re: New user, activation error

softech — Thu, 27 Apr 2023 22:22:05 GMT

@Joe518

what error?? 821 or 837 error?

DO NOT try to re-attempt activation. PM might have charged you already.

Error 821 usually comes up when you request porting and used IMEI as the information for the old provider

Or error 837 would be a problem with the credit card info you provided

First check if PM charge your credit card yet.

Also, put the PM SIM in a phone and check if it connects to PM network and if it can make outgoing calls

If PM has not charge you and the sim card is not connecting, then the activation didn't completed.

You can try to activate again and request porting, but try to enter the account number of the old provider instead of IMEI.

If PM has already charged you, then you need to open ticket with PM support and have them to sort out the activation and porting issue. Since you likely unable to login to My Account yet and open ticket, please open ticket by direct messaging PM support instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation error

Joe518 — Thu, 27 Apr 2023 22:48:30 GMT

It is a joke to self activation. I have reached last steps. Then I got an error code. Public mobile should tell me what is wrong. Should I try to reactivate. But website says " please enter a valid Canadian phone nume"... Is it because the phone number transfer has been started?

Re: New user, activation error

Joe518 — Thu, 27 Apr 2023 23:09:09 GMT

Error 821

Re: New user, activation error

Joe518 — Fri, 28 Apr 2023 11:37:13 GMT

the issue is not solved. my number doesnot port in yet. it means i doesnot get new service while my old service is stopped. So regret to choose public mobile

Re: New user, activation error

Joe518 — Fri, 28 Apr 2023 11:47:24 GMT

the service is like walking in the deep darkness. no one response.