topic Re: Number deactivated in Get Support

Number deactivated

sunilppsc — Fri, 28 Apr 2023 04:40:04 GMT

Can we request for same number that got deactivated after 90 days

Re: Number deactivated

softech — Thu, 27 Apr 2023 23:46:53 GMT

@sunilppsc maybe but maybe not

did you really get this number from Public Mobile (or from Koodo or Telus)?

If yes, maybe you can if the number was deactivated not too long ago. But again, it is up to the agent's decision
if no ( as you ported the number from another provider), then NO, the number would have returned back to that provider and PM cannot help

Re: Number deactivated

dust2dust — Thu, 27 Apr 2023 23:47:47 GMT

Can you tell us the first 6 digits (not last 4) so we can tell you where it originated.

Re: Number deactivated

sunilppsc — Thu, 27 Apr 2023 23:50:46 GMT

Thank you for your response.

I had that number from public mobile itself and is deactivated since my last recharge was in Jan 2023.

not sure how to contact agent for this

Re: Number deactivated

sunilppsc — Thu, 27 Apr 2023 23:51:28 GMT

819627 is the first 6 digits

Re: Number deactivated

softech — Thu, 27 Apr 2023 23:53:14 GMT

@sunilppsc wrote:
819627 is the first 6 digits

@sunilppsc you ported your number in from Bell. The number would have gone back to Bell 😞

Re: Number deactivated

sunilppsc — Thu, 27 Apr 2023 23:55:48 GMT

I am sorry it’s 819550 .

Re: Number deactivated

hairbag1 — Thu, 27 Apr 2023 23:57:13 GMT

@sunilppsc

first off..dial that old number and see if anyone answers. If they do, that means the number is assigned to someone else already.

Re: Number deactivated

sunilppsc — Fri, 28 Apr 2023 00:01:08 GMT

It’s telling not in service

Re: Number deactivated

hairbag1 — Fri, 28 Apr 2023 00:07:17 GMT

@sunilppsc

I guess your next step is to contact a CSA to see if you can retrieve your old number.

Top of this page click Get Help / Chat with Simon to start the process of CSA assistance.

Watch the little envelop icon on top right side of page will be highlighted when they respond.

Bon chance !

Re: Number deactivated

softech — Fri, 28 Apr 2023 00:07:24 GMT

@sunilppsc wrote:
I am sorry it’s 819550 .

@sunilppsc you don't even remember your number? LoL

ok, 819-550-xxxx , you are in luck, this is a Telus number. Public Mobile can assign it back to you if they are will to help. Please message them directly and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Number deactivated

sunilppsc — Fri, 28 Apr 2023 00:13:13 GMT

Really appreciate your inputs.

Thank you