topic Re: Call display not working in Get Support

Call display not working

khelmle — Thu, 27 Apr 2023 21:24:51 GMT

Just ported a number from a voip service (the number prior to the voip service was on the telus network). All incoming calls display "Alberta" as the call display regardless of who is calling. I've reset the phone - no change. I've removed the sim and tried it in a different phone - same problem. I've done a full reset of the network settings - no change. Any help? Thanks!

Re: Call display not working

computergeek541 — Thu, 27 Apr 2023 21:26:13 GMT

@khelmle wrote:
Just ported a number from a voip service (the number prior to the voip service was on the telus network). All incoming calls display "Alberta" as the call display regardless of who is calling. I've reset the phttps://widget.telus.tiia.ai/publicmobile/publicmobile.htmlhone - no change. I've removed the sim and tried it in a different phone - same problem. I've done a full reset of the network settings - no change. Any help? Thanks!

This sounds to be a Public Mobile account setup/provisioning issue. Please open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Call display not working

softech — Thu, 27 Apr 2023 21:26:43 GMT

@khelmle it does look like an account issue and I think you tried all you can. Time to check with PM support and have them to reset the account on their end

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Call display not working

Korth — Fri, 28 Apr 2023 05:29:50 GMT

@khelmle wrote:
Just ported a number from a voip service

Number ports typically need a few business days for all the networks to sort everything out. Local calling usually starts working within minutes or hours but calling through other networks can be hit or miss - with all sorts of weird issues like this - until the process is fully complete.

This problem will likely solve itself after a few days.

Re: Call display not working

khelmle — Fri, 28 Apr 2023 20:52:59 GMT

Thanks. I've PMd the PM csAgent!