topic Re: Voice Mail inaccessible in Get Support

Voice Mail inaccessible

GretchenH — Thu, 20 Apr 2023 00:16:01 GMT

I can't reach voice mail by clicking the icon on my phone and clicking call voice mail.

I can reach my voice mail by dialling my own number but if I press one and hold it or click the voice mail icon on my iphone, I see a message that my voice mail is calling- but it is not, nothing happens.

Thanks for your help!

Re: Voice Mail inaccessible

HALIMACS — Thu, 20 Apr 2023 00:20:42 GMT

@GretchenH

Is it possible you're out of minutes (if on the $15 plan)?

If not, contact a Customer Support Agent for help.

But first, try calling your number from ANOTHER device, (don't answer it...), then during the recorded message announcement, press the * key, then enter your voicemail password. Can you access it that way?

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Voice Mail inaccessible

Yummy — Thu, 20 Apr 2023 00:24:34 GMT

What phone do you have?

Usually it is press and '1' on dial. I am not aware on any 'voice mail icon', at least I do not have that on my android

phone

Re: Voice Mail inaccessible

will13am — Thu, 20 Apr 2023 00:24:58 GMT

@GretchenH , is it possible that favorites has replaced speed dial? When I check online, I see these various options.

https://www.idownloadblog.com/2022/04/04/how-to-speed-dial-iphone/

Re: Voice Mail inaccessible

dust2dust — Thu, 20 Apr 2023 00:26:24 GMT

Can you dial 1-778-580-4001 and see if you get to voicemail? Are you able to make other calls? Maybe try a restart.

Also try dialing

*5005*86*17785804001#

and see if that sets the access number.

Re: Voice Mail inaccessible

softech — Thu, 20 Apr 2023 00:33:54 GMT

@GretchenH you can also dial ##004# to reset all forward and reset the vm back to the default VM number

Re: Voice Mail inaccessible

dust2dust — Thu, 20 Apr 2023 00:43:17 GMT

@softech- How certain are you that it also resets the voicemail access number? The forwarding yes. But the access number?

Re: Voice Mail inaccessible

GretchenH — Thu, 27 Apr 2023 19:20:27 GMT

Thank you for all of your suggestions. The voice mail icon mysteriously started functioning again without a reset. Unfortunately I can't credit any of the approaches suggested as I didn't get a chance to try them. It is an iphone, btw.

Re: Voice Mail inaccessible

softech — Thu, 27 Apr 2023 19:36:23 GMT

@GretchenH we are happy as long as your issue is resolved 🙂