topic Re: When do I switch SIM cards in Get Support

When do I switch SIM cards

oilfan63 — Thu, 27 Apr 2023 17:20:35 GMT

Just joined PM. Activated my SIM card, replied to notification from old provider to approve switch. There was a (tiny) message in the activation process about when to switch over my SIM card, but not able to retrieve the message once I continued the activation and payment process.

When do I switch cards? Will there be a message / email / text?

Re: When do I switch SIM cards

Yummy — Thu, 27 Apr 2023 17:27:50 GMT

If you DID receive authorization SMS from old provider AND replied Yes then you can switch to PM SIM at any time now.

Old provider will not send you any more SMS and your old account wlll be closed.

Re: When do I switch SIM cards

oilfan63 — Thu, 27 Apr 2023 17:41:33 GMT

Thanks.

Re: When do I switch SIM cards

softech — Thu, 27 Apr 2023 18:01:14 GMT

@oilfan63 if you replied YES to your old provider, you can then put the PM sim card in

First, try to make outgoing calls and it should work (if it does not work, let us know)

Then, test incoming calls. Call yourself from another line. It might not work right a way (as you the PM sim might not ring). No worry, that process take 30 mins to couple hours. Just reboot the phone ever 30 mins and test again. Within 3 hours, the incoming calls should come to PM sim card. Once you got the incoming calls, the porting process is completed

Re: When do I switch SIM cards

porcupine — Thu, 27 Apr 2023 18:46:19 GMT

you will get a text from old provider that you need to reply yes to then after you reply yes switch sim cards then it could take an hour or two for your phone to work

Re: When do I switch SIM cards

computergeek541 — Thu, 27 Apr 2023 21:03:16 GMT

@porcupine wrote:
you will get a text from old provider that you need to reply yes to then after you reply yes switch sim cards then it could take an hour or two for your phone to work

I disagree with this timing for switching SIM cards. Ideally, customers would have a spare phone so that both SIM cards could be used, but if that isn't possible, I would advise for the old carrier's SIM card to be kept in the device until the service of the old carrier stops working (although this would require the user to manually check every few minutes) Incoming communications originating from other carriers will all still go to the old service until porting has completed. As for incoming text messages from other Telus customers that will go to the Public Mobile service, and incoming calls from other Telus users sometimes do too (I've had it happen both ways for different accounts).

Re: When do I switch SIM cards

Joe518 — Fri, 28 Apr 2023 03:23:18 GMT

I replied Yes. The old service stopped after 20 minutes. Then I switch to PM SIM. As i was given a temporary number, i am still waiting for old number to show up. Hope it is done next morning.