topic Re: 2FA Not Working in Get Support

2FA Not Working

M3lmar0903 — Thu, 27 Apr 2023 14:38:17 GMT

Ported my number from Fido to Public Mobile 2 days ago. SMS 2 Factor Authentication from my banks/accounts stopped working (they send the authentication code but I have not received any).

Re: 2FA Not Working

Korth — Thu, 27 Apr 2023 15:03:13 GMT

Try disabling extended messaging protocols from apps like iMessage, RCS, Signal, etc.

Use standard, plain, boring SMS text protocol.

The option is buried somewhere in the messaging app settings. You can turn it on again after all your 2FA verifications are done.

Your next best option might be to report (with your phone) to your bank and get them to sort it out before you leave.

Re: 2FA Not Working

M3lmar0903 — Thu, 27 Apr 2023 15:21:42 GMT

Yes I have tried this and it didn't resolve my issue. I have confirmed that the 2FA messages are still going to my Fido SIM. It seems I haven't approved the porting of my number. I have initiated this process and will try again after. Will update the thread after the porting is complete. Thanks!

Re: 2FA Not Working

Kristowhy — Thu, 27 Apr 2023 16:48:50 GMT

@M3lmar0903 take a look at this thread. This has been answered before. You need to wait up to 7 days after porting.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-receiving-sms-confirmation-codes/m-p/725535

Re: 2FA Not Working

Yummy — Thu, 27 Apr 2023 17:20:08 GMT

Sometimes newly ported number needs some time to be 'discovered' by other providers.

I would give it a 5-10 business days before start to worry.